Returns

We stand behind our product - If you don't love your X7 or X8, send it back to us in like-new condition within 2 weeks for a full refund minus a credit/debit card processing fee when applicable.  Restocking Fee's may apply, and buyers, not on Oahu, will be responsible for return shipping costs.  You don’t like your DrunkLizard scooter after 3 months? Send it back! Just pay an "open box" fee of $100 plus $80 for the X7 a month (or $100 for the X8) for each month that you had your Scooter. ***Scooter abuse and misuse will void this guarantee and return offer.  

All refunds issued by DrunkLizard.com will be credited back to the original payment method used on your purchase.

To complete your return, please submit your request at the following link: https://drunklizard.myreturnscenter.com/

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@drunklizard.com.

Exchanges (if applicable)

We will replace scooters if they are defective or damaged. If you are on Oahu, we will drop off or ship a new scooter for you. If you are on another island, we will cover return shipping for defective scooters and ship a new scooter for you at no cost .  If you need to exchange an electric scooter, please call or text us at 808-755-9010 or process your request through the following link:  

https://drunklizard.myreturnscenter.com/ 

Shipping

Please contact us prior to shipping an electric scooter. Fedex will not accept any packages containing lithium batteries without proper dangerous goods shipping declaration. We will provide you with the pertinent documents to ship the electric scooter.